@Anonymous User way you may find the issue is accidentally having more than one account. Chat can check this out for you and help apply your passes so you can watch. If I were you I would try my luck and ask if you can have a discount for the inconvenience. Nothing to loose from asking. please contact Now chat via this link
Contact Us...
they are open 8 - midnight
Please take a moment to click thanks or marked as solution if this answered your question. I am a community contributor and pop on when I can.
