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Anonymous User
Not applicable

Payment taken during the free trial

Why am I being charged during my 'free trial'?  I also note that even though its supposed to be for 'age verification', signing up with your card details is a continuous payment authority.  Why are you lying to your customers or at the very least deceiving them?

1 REPLY 1
4268
Legend 5
Legend 5

@Anonymous User free trials are 14 days you appear to have signed up on the 26 December. Payment automatically is taken after that unless you cancel. If you bought a box with a pass, you need to have applied the code. Either way pop on to chat link below they can look at a refund if you wish to cancel or make sure any voucher was correctly applied.
Please take a moment to click thanks or marked as solution if this answered your question. I am a community contributor and pop on when I can.