Payment taken despite cancelling trial

[Anonymous User]

Hi,

I cancelled my trial days before payment was due yet payment was still taken. I can't find any contact numbers to discuss this by phone or email.

How do I determine if I can receive a refund?

[SeeMoreDigital · Accepted solution]

Hi @Anonymous User,

The good news is, if you officially cancelled your NOW TV subscriptions (by accessing the 'My Passes' area of your 'My Account') and followed the cancellation procedure in full, NOW TV would have sent you a confirmation email of your cancellation request(s).

Provided you still have the cancellation email, claiming back any money NOW TV have taken in error should be a straight forward procedure by contacting a NOW TV representative.

You can contact a NOW TV representative via the forums 'Live Chat' facility or 'Send us a message' facility by using a Windows or Mac computer, not a mobile device, as their web browsers might not sophisticated enough to display 'pop-up' windows (ie: windows within windows). Also, Mac or IOS device users might require JavaScript support enabled in their Safari internet browsers. Here's what you need to do: -

• Click on the following: How To Contact NOW TV link.
• To 'Send us a message', click on the light blue 'Send Message' button.
• To start a 'Live Chat', click on the dark blue 'Chat online' button.
• A new 'What can we help you with today?' pop-up window should open up.
• Click on the 'Request Chat' button.

Cheers

[schnapps]

@Anonymous User

Unfortunately unless you are a NowTV Combo Broadband customer there is no telephone helpline.

NowTV customers can either contact live chat or send them an email on this link page below or wait until one of the NowTV Forum Team Members picks up your post from here.

The quickest option would be NowTV live chat.

Here's the link for live chat or sending them an email.

https://help.nowtv.com/contact-us/how-do-i-cancel-now-tv

[Anonymous User]

Excellent! Thanks for the info!