My internet has stopped working

[Anonymous User]

Hello,
My internet stopped working yesterday. I’ve tried resetting the hub and turning off and on again but no joy.
Any suggestions??

[ukbobboy]

@Anonymous User

Hi Richard

You know, when my Internet stops working, for whatever reason, the first thing I do is call my ISP to find out what's going on.

UK Bob

[Andy]

@Anonymous User

Welcome to the forum. If you haven't already give the Broadband Team a call and they can test the line and hub for you. You'll find the number on your My Account > My Package page of the website and calls are free from your home phone.

[caseyb1993]

@Anonymous User

When mine went down, a message came up automatically to say " check service status" when trying to use a browser. It will check for a fault. 😉

https://help.nowtv.com/article/having-trouble-with-your-broadband