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Anonymous User
Not applicable

‎26-11-2017 17:24 - edited ‎26-11-2017 17:32

Live Chat Person Closed My Chat Immediately

Hi,

 

Just opened the live chat to ask a question about the black friday deal, and the chat person closed the chat before I could finish typing my question, within about 30 seconds. This feels entirely unprofessional, clearly they had no interest in answering my question and just wanted another chat closed.

 

Here is a screenshot of the chat.

 

https://drive.google.com/open?id=1BtlkxdHyUcCMyKyIP5iRpwfSPg-9V5ke

 

Here is the transcript - it has timestamps:

"MUBASHIRA (26/11/2017, 17:11:35): Thanks for contacting NOW TV, you are talking to MUBASHIRA. How can I help?
MUBASHIRA (26/11/2017, 17:12:08): I’m sorry we couldn't finish our chat. I haven't heard back from you so I'm finishing this chat. If you need any further help contact us again."

 

Is the live chat meant to be useful?

 

Simon

1 REPLY 1
Andy
Legend 5
Legend 5

‎26-11-2017 18:40

@Anonymous User

 

Hopefully this was just a one-off and you'd have a better experience trying again. Start off just by saying hello so the operator knows you are responding, and/or copy your issue beforehand (eg copy the text from your other post) and paste it straight in to start with.

 

Alternately if you'd rather you can use the send a message option rather than using live chat again, make sure you're logged into the website first.

 

You can send the NOW TV Team a message from the Contact Us page

https://help.nowtv.com/get-in-touch

(expand the Anything Else section)

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