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Anonymous User
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Ireland

So I signed up to Now TV with my Sky Ireland account.  Asked me whether I was in Ireland or UK, I selected Ireland. Then proceeded to enter my card details and I was good to go, or so I thought. There is no app available in the Irish iOS App Store, the box doesn't ship to Ireland, can't view content in a web browser so this serves no purpose whatsoever only to take £7 a month from my account. Is this going to be offered here properly any time soon? Going to cancel my subscription and I'm guessing the way this is run that I'll have difficulty cancelling!

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Anonymous User
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@Anonymous User

 

NOW TV is not available in Ireland (or anywhere outside the UK) due to rights restrictions.

 

To cancel click here.

Anonymous User
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Then why ask me whether I'm in Ireland or the UK at signup? 

 

SeeMoreDigital
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@Anonymous User wrote:

Then why ask me whether I'm in Ireland or the UK at signup? 


As mentioned by @Anonymous User, due to licensing restrictions NOW TV is only available for UK viewers...

 

For more information please refer to: http://help.nowtv.com/article/Watch-NOW-TV-abroad

 

 

Regards

Anonymous User
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im in republic of ireland and i got now tv..got free month and cancelled it coming up to the end of it..there billing me..they keep giving me a link for r.o.i site but they want me to sign up for a free month..all i want is to stop them taking 15euro each month out of my account

Andy
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@Anonymous User

 

Welcome to the forum. This forum is for users of the U.K service, have you tried the following link to get in touch with the ROI team?

 

https://help.nowtv.com/ie/contact-us

commanda6
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@Anonymous User wrote:

So I signed up to Now TV with my Sky Ireland account.  Asked me whether I was in Ireland or UK, I selected Ireland. Then proceeded to enter my card details and I was good to go, or so I thought. There is no app available in the Irish iOS App Store, the box doesn't ship to Ireland, can't view content in a web browser so this serves no purpose whatsoever only to take £7 a month from my account. Is this going to be offered here properly any time soon? Going to cancel my subscription and I'm guessing the way this is run that I'll have difficulty cancelling!


Those who live in Northern Ireland can access now TV, but those who live in Ireland (southern island) cannot. I would have thought the system would have stopped you from creating an account on this basis.

 

While you should be able to cancel using any device which has the capability to access the now TV website. I would always recommend that cancelling is done using a laptop PC, desktop PC or Mac and not a mobile device. For one thing, it's much easier to see what you're doing on a PC.  Be aware that the web browsers used by mobile devices can sometimes contain limitations which can prevent aspects of some websites from working properly. So if you're managing an online account. It's always best to use a proper computer.

 

To cancel now TV go to the my account button near the top right of any page on the website and select 'my passes' from the list then click the cancel pass button next to the appropriate pass. Remember each pass type needs to be cancelled separately.

 

After clicking cancel pass you will be taken through a series of dialogues. Follow the dialogues clicking the appropriate option each time. Once you have finished your get a notification confirming that the pass you have selected to be cancelled has been cancelled and you will no longer be charged for it. 

 

If you need further assistance you can contact live chat. To get to live chat click here. Then scroll down to the bottom of the page. Click "contact us" and then click "live chat"

 

Hope that helps Smiley Happy

 

EDIT 

also see @Anonymous User's post above as he beat me to itSmiley Happy


I do not work for Now . I am simply a Now customer trying to help I am a Community Contributor This means that I know a lot about the service. But just like you I am still a customer. This means I cannot help you with issues that would involve looking into your account directly. A member of the now TV forum team or live chat will need to assist you with these issues.
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I suspect that the system asks because some places close to border on either side can pick up both British and Irish television. Also some in North identify as Irish and have Irish passports.
Please take a moment to click thanks or marked as solution if this answered your question. I am a community contributor and pop on when I can.