IMPOSSIBLE TO CONTACT CUSTOMER SERVICES!!

[Anonymous User]

can someone help me contact customer services? the live chat does not work and when i click on "send us a message" it just takes me back to the "help" pages in a never-ending circle

i recieved an email telling me i have ordered something and i will be charged after 2 months

i haven't ordered anything!

can anyone help?

[Anonymous User]

i have tried the online chat and they were useless. they just kept asking for screenshots, and then they told me to click on "send a message", which i have done about 400 times!

[Tony-D]

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@Anonymous User wrote:

i have tried the online chat and they were useless. they just kept asking for screenshots, and then they told me to click on "send a message", which i have done about 400 times!

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https://help.nowtv.com/web-to-case/ Try this @Anonymous User

[Anonymous User]

https://help.nowtv.com/web-to-case/ Try this @malkmus14

no good.

it just takes me to this page, as before.

https://help.nowtv.com

[Anonymous User]

after i click on that link the browser address very very briefly flashes up an address starting:

watch.nowtv.com/landing?securetoken....loads of numbers

then it immediately goes to the help page - AGAIN!

[Anonymous User]

i guess nobody at 'now tv' cares about this issue then???

i would delete my account, but i cant even get through to them to do that. i did ask live chat to do this, they promised it would be done "within one hour", that was over 36 hours ago

this is the WORST customer service i have ever received in the uk

[Anonymous User]

@Anonymous User

As per the previous post by one of us we have emailed you regarding this issue, we currently have your case in review and any updates will now be done by email.

[Anonymous User]

Online chat is not working and whenever I send an email it says "there has been an error" --> this is TERRIBLE. I need to get through to customer service as I cancelled NOW TV Ages ago and keep being charged. I have not authorised these payments. terrible

[Andy]

@Anonymous User Welcome to the forum. Usually trying a different device and/or browser gets live chat to work, but if you're still having trouble getting there pop onto your My Account > My Passes page

https://account.nowtv.com/passes

and in the FAQ section look for 'I think I've been incorrectly charged', you'll find a request form in there you can fill in instead.