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Anonymous User
Not applicable

I want a refund

i just went through my bank account and i saw that I was reducted 7.99 pounds for entertainment pass! 

I never joined this, so I want my refund as soon as possible

This is disgusting, how is it possible to something like this happens?

3 REPLIES 3
Anonymous User
Not applicable

To be fair it does say you will continue to be billed if not cancelled ... be more careful in future and read things thoroughly before you go diving in accepting “free” stuff
ukbobboy
Legend

@Anonymous User @Anonymous User

 

You know Dam

 

You should really find out how much that "free" thing cost before signing up for it, a simple clue, i.e. Red Flag, is that they want your payment details before you get your "free" stuff.

 

 

UK Bob

Andy
Legend 5
Legend 5

@Anonymous User Welcome to the forum. Pop onto live chat, explain what's happened and see if they'd be willing to cancel the pass and refund you. To get to live chat, go to the following help page and choose the live chat option.



https://help.nowtv.com/contact-us/how-do-i-cancel-now-tv

 

After that, pop onto your My Account > My Passes page to make sure all passes are cancelled. I would also recommend enabling your Payment PIN in your account, this will prevent accidental or unauthorised payments in the future. 

http://account.nowtv.com/payment-pin