I have cancelled all my account passes with confirmation emails on the 24th Oct 16!!

[Anonymous User]

I have confirmation from NOW TV but im still being billed!

How do i cancel this permenantly and get back the money im owed????

[Andy]

@Anonymous User

Welcome to the forum.

Do you see your active pass when you go to your My Account > My Passes page?

http://account.nowtv.com/passes

If so, you should be able to click the cancel pass button and follow all the steps to cancel it.

If you don't see any active passes and you don't see any charges on your bills page

http://account.nowtv.com/bills

then you may be logged into the wrong account and the charges will be coming from a different account.


Might be worth checking you haven't got any other NOW TV accounts, it often happens that people set up more than one account to take advantage of different promotions and explains why they keep getting payments made even when they seem to have cancelled everything. Alternately you might be signed into an old Sky ID you have from having had Sky TV or broadband in the past.

The following help page will explain how to track down other accounts.

http://help.nowtv.com/article/Cancelled-but-still-being-charged

If you still can't find where the payments are coming from have a word with Live Chat they can help you track down where the problem is. To get to live chat go here

http://help.nowtv.com/contact-us/Cancelled-but-still-being-charged

and click the Start Live Chat button.

[ukbobboy]

@Anonymous User

Well D

You should get back onto Live Chat, tell them you are being incorrectly billed and you want your your money back.

Here's the URL for Live Chat:  http://help.nowtv.com/contact-us/Supported-devices

UK Bob