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Anonymous User
Not applicable

‎14-05-2017 11:11

I Bought A Sports Pass Which Wont Activate

Hi,

 

I bought a sports pass yesterday and it still will not activate. I have tried on 3 devices and recieve the following:

 

"Sorry you've already used this months allowance for adding new devices, you'll be able to change again next month."

 

At no point in time did I add or remove devices from my nowtv account.

 

Please advise, Im missing the content I wanted to watch!

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1 REPLY 1
SeeMoreDigital
Legend 5
Legend 5

‎14-05-2017 11:16

Hi and welcome to the forum @Anonymous User,

 

As you may or may not be aware, the NOW TV service permits you to register up-to four playback devices and view their service on up-to two. Ordinarily you can change one registered device per month. You can find out which devices you currently have registered by selecting the: 'My Account' button and accessing 'Manage Devices'.

 

That being said, for 'forced' device limit resetting you will need contact a NOW TV representative, which can be done via the forums 'Live Chat' facility or 'Send us a message' facility (but please be aware they are not obliged to perform this service). Here's what you need to do: -

 

  • Click on the following: How To Contact NOW TV link.
  • To 'Send us a message', click on the light blue 'Send Message' button.
  • To start a 'Live Chat', click on the dark blue 'Chat online' button.
  • A new 'What can we help you with today?' pop-up window should open up.
  • Click on the 'Request Chat' button.

 

Cheers