@Anonymous User
Welcome to the forum. The usual cause of this happening is if you have an entertainment pass on two different accounts, if you do have more than one account try logging into them all to check there isn't an old account with an active pass on it (if you do find another one make sure you cancel it).
As for a refund, you can try talking to live chat, explaining the situation and seeing if they can do anything for you. To get there go to the following help page
https://help.nowtv.com/contact-us/how-do-i-cancel-now-tv
