27-08-2017 7:57
27-08-2017 9:44
@Anonymous User
Welcome to the forum. If you haven't used your sports pass yet it will remain in your account for a year from purchase so you can use it at a later time should you wish. However if you're not happy with the purchase pop onto live chat, explain what's happened and see what they can do for you.
To get to live chat, go to the following help page and choose the live chat option.
https://help.nowtv.com/contact-us/how-do-i-cancel-now-tv