Cancelling account

[Anonymous User]

Hi

I would like to cancel my account and I cannot find an option online. I am paying £6.99 a month but wish to cancel this as I am not using it.

Thanks

[Anonymous User · Accepted solution]

Hi @Anonymous User

Thanks for your post and welcome to the forum.  Go to My Account>My Passes and under your active pass you will find a grey cancel button.

Hope this helps

[Anonymous User]

i cant as i have forgotten my password. my wife got through to live chat yesterday but they wouldnt discuss the account as its in my name.  i have been trying for half an hour to go to live chat but just keep going round in circles.  i have got this far using my wifes new log in as we have signed up for another 6 months so we have 2 active accounts and need to cancel the one that should have been cancelled

[Anonymous User]

Hi @Anonymous User

I will send you an email regarding this soon.

Thanks

Andy

[schnapps]

@Anonymous User

Have you read this help guide article linked below on how to retrieve your forgotten password ?

http://help.nowtv.com/article/Forgotten-Username-or-Password

[Anonymous User]

Thanks but I have no passes I literally signed up for the free trial and then started paying £6.99 which I now wish to cancel.

Naomi

[Anonymous User]

@Anonymous User

This should still show up under My Passes.  If you're having problems, best bet is to contact Live Chat.  Click on this link http://help.nowtv.com/article/How-to-cancel-NOW-TV and hit the green Contact Us at the bottom of the page, this will take you to the Live Chat & Email options (8am - Midnight). Best to use a PC/Mac.

Hope this helps

[Anonymous User]

Dose this delete your card details as I don't want to be charged

[schnapps]

@Anonymous User

If you want to cancel your NowTV account and have your personal details together with your bank card details removed from their database, you will need to contact NowTV live chat or alternatively you can send them an email.

[Anonymous User]

How do I do the live chat?