Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Anonymous User
Not applicable

‎03-06-2016 22:16

Can't cancel account

I've gone into my passes and tried to cancel again but it won't let me click on it. There was a note saying you had tried to take money out of my account, but it should've been cancelled. Please could you cancel for me ASAP so I am not billed unnecessarily.
0
3 REPLIES 3
SeeMoreDigital
Legend 5
Legend 5

‎03-06-2016 22:40

Hi and welcome to the forum,

 

Given that this is an account related issue, I suggest you contact a NOW TV representative via the forums 'live chat' facility. And the easiest way of doing this is by using a Windows or Mac computer, not a mobile device, as their web browsers are not sophisticated enough to display pop-up windows (ie: windows within windows). Here's what you need to do: -

 

  • Click on the following: How To Contact NOW TV link.
  • Click on the blue 'Start Live Chat' button on the left of the web page.
  • A new 'What can we help you with today?' pop-up window should open up.
  • Click on the 'Request Chat' button.

 

 

Cheers

Anonymous User
Not applicable

‎03-06-2016 22:52

Haven't got a computer, so could you provide a number
0
SeeMoreDigital
Legend 5
Legend 5

‎04-06-2016 10:43

In response to Anonymous User's comment

@Anonymous User

 

There's no phone number. NOW TV is a fully 'online service' which offers this forum along with comprehensive number of Help Centre articles. The idea being that after finding and reading your 'Help Centre' article you should be able to resolve your given issue yourself and only have to contact somebody at NOW TV as a last resort.

 

All the methods of communication are listed here: How To Contact NOW TV

 

 

Cheers