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Anonymous User
Not applicable

‎26-05-2017 16:58

Billing

I have been charged for an entertainment pass that I have not asked for, having cancelled the first one (and having the cancellation accepted). I have been unable to make contact with NowTV in any way. The Live Chat is never available, and when submitting a message an error always appears (not relating to deficient content in the message. This is the worst experience I have ever had with an online service.

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1 REPLY 1
SeeMoreDigital
Legend 5
Legend 5

‎26-05-2017 18:45

Hi @Anonymous User,

 

The good news is, if you officially cancelled your NOW TV subscriptions (by accessing the 'My Passes' area of your 'My Account') and NOW TV sent you a confirmation email, it should be a straight forward process to claim back any money NOW TV have taken in error by contacting a NOW TV representative, which can be done via the forums 'Live Chat' facility or 'Send us a message' facility.

 

You can contact a NOW TV representative via the forums 'Live Chat' facility or 'Send us a message' facility by using a Windows or Mac computer, not a mobile device, as their web browsers are not sophisticated enough to display 'pop-up' windows (ie: windows within windows). Also, Mac or IOS device users will require JavaScript support enabled in their Safari internet browsers. Here's what you need to do: -

 

  • Click on the following: How To Contact NOW TV link.
  • To 'Send us a message', click on the light blue 'Send Message' button.
  • To start a 'Live Chat', click on the dark blue 'Chat online' button.
  • A new 'What can we help you with today?' pop-up window should open up.
  • Click on the 'Request Chat' button.

If you're having problems accessing 'live chat', can you please confirm the device you're using?

 

 

Cheers

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