Occasional Poster
Posts: 2
Registered: ‎27-12-2016

4 month pass code entered, but charged after 14 days



I purchased a box with 4 months free before Christmas... I entered the code when registered.


Just seen bank statement and £9.99 has been taken twice.


How can I dispute this charge and seek a refund?

Champion 4
Posts: 8,396
Registered: ‎31-12-2013

Re: 4 month pass code entered, but charged after 14 days

Hi and welcome to the forum @TH2,


For security reasons all 'account' related issues, such as refunds are subject to the Data Protection Act, which means it's more appropriate for you to contact a NOW TV representative via the forums 'Live Chat' facility and explain your requirements directly to them rather than requesting them (or somebody who may be posing as them) to contact you!


That being said, please make sure you have your purchase information to hand.


The easiest way of accessing 'Live Chat' is by using a Windows or Mac computer, along with various many makes and models of mobile phones and tablets (provided their screen resolution is high enough). Here's what you need to do: -


  • Click on the following: How To Contact NOW TV link.
  • Click on the blue 'Start Live Chat' button on the left of the web page.
  • A new 'What can we help you with today?' pop-up window should open up.
  • Click on the 'Request Chat' button.



• If I've been helpful please press the THANKS button • If I've been really helpful please also press the ACCEPT SOLUTION button • Please note: I'm not a NOW TV employee, I'm a regular NOW TV customer, like you! •

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