@Anonymous User are you sure the accounts are the same on the box as it is on this website? Also movies and ents are two different packages so if you are trying to watch the one your pass doesn't cover you'll be prompted for a pass.
@Anonymous User the codes can be tricky to read. Enter them all in uppercase and take care with "I" as it could be an uppercase i or the number 1. Also 5 and S and 0 and O. If you are still stuck visit http://help.nowtv.com/article/Code-not-valid and from there you can Contact NOW TV on Live Chat and they should be able to confirm the correct code.
Thanks for posting, sorry to hear this. if you've bought this from a retailer then please go back with your receipt and make them aware of the situation and they should be able to replace this for you.
