Hi @liamt86
Is it possible you created two NOW accounts?
Double check your previous NOW email correspondence when you signed up to NOW for the email address you used.
If you only have setup a single account, perhaps try a different internet browser or another browser device when accessing your account or if you have mobile data try that with your smartphone.
Other than that get in touch with the NOW Broadband Team if you are a NOW Broadband account customer using any of the communication methods on the link below.
https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1
