14-01-2023 10:49
Hi Community,
Does anyone know how I would initiate a refund on the Day Pass + Boost?
I haven't touched it/activated it/done anything with it since purchase (purchased less than an hour ago) and therefore entitled to a full refund as per the Consumer Act.
I cannot find an email anywhere to start the process and this so-called "chatbot" isn't available.
Does anyone know the best course of action...
Thanks in advance,
H
14-01-2023 10:52 - edited 14-01-2023 10:54
Hi @Hrmurph1
Get in touch with live chat by clicking the green chat online box towards the top of the screen from this link page below.
https://help.nowtv.com/article/how-to-submit-a-complaint
Also I would recommend adding a Payment pin to your online NOW account, if other family members have access to devices in your name or if you sell on or recycle a device without removing your account login details from it.