What's happened to my payment details?

[noeyedeer]

I tried to add the boost to my now tv, the page wouldn't load.

Then i went to my account details, my card details have changed. I have a visa and it now has a mastercard logo with a different number last 4 digits.

I know my bank are switching all the debit cards to mastercard, but i haven't received a new card yet. Surely my bank aren't giving companies my new debit card numbers without my permission? Just what on earth is going on here?

[Anonymous User]

I have been told i'm getting cut off soon as i'm 2 months late paying my bill and i have got to update my payment details but for some strange reason my payment details have been totally removed somehow??? not me but myself and my family will now suffer because of it wont we what should i do??

[gavs82008]

@Anonymous User 

Call the broadband team using the number from the link I provided in the thread you started. 

https://community.nowtv.com/t5/Account-and-Billing-Broadband/Lost-or-removed-payment-details/td-p/579091/jump-to/first-unread-message