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Wasted money scam!

I had made a free trial account last year to watch a series. After 1 month I stopped using the streaming website altogether. Just to check last month that I've been charged 11.99 FOR A WHOLE YEAR! That's 144£ wasted, down the drain! There's no way I can reach them either to get my money back and I really need someone to look into this issue for me, I am so angry and confused

Legend 5
Legend 5


There is NO free trials for NOW unless you’re talking about Hayu.

So unless you cancelled then you would have been left paying. Not using your account does absolutely jack to stop any payments. 

It is and always be down to the user to pay attention to what they signed up for and to manage their membership(s).

There IS a way to speak to them, there are seriously countless threads with ways of getting in touch with staff. It certainly wont be done on here, as staff simply don’t come to deal with account issues. See this link for the forum purpose.

To speak with staff you need live chat. Make sure to be signed and use the ‘How to get in touch’ drop down.

FYI that I do not work for NOW, just a NOW customer trying to help


Live Chat will probably give you three months back. That seems to be the going rate.

What made you think you were getting a free trial? Though even if you were, you have to Cancel to stop the payment(s).

Or did you read something, which you can still refer to now, which misled you?

Set a Payment PIN on your account so that no-one but you can buy memberships on it.
Check your bank accounts monthly for any other unexpected payments to Now.
That way you can at least nip them in the bud, while you and Now figure out whose fault they are.