Unauthorised payments

[Anonymously]

Now tv have continued to take unauthorised payments from me for the last year amount to 226 i cancelled with my bank but they still manage to take the payments. Absolutely disgusting they need to be taken to court. Judging by the reviews its lucky they hide there office alot of people are unhappy

[gavs82008]

@Anonymously 

Have you been receiving the email confirmations? Otherwise you didn’t cancel fully I am afraid. 

Did you put a Payment PIN on your account?
https://help.nowtv.com/article/change-pin-settings

Or do you plan to close your account? Which can be done in this link.
https://help.nowtv.com/article/make-a-data-request

For a hope of getting that refund you need to speak to staff via live chat. Make sure to be signed in and use the ‘How to get in touch’ drop down.
https://help.nowtv.com/get-in-touch/tv/cancel-or-renew-membership

If you’re unhappy with what they do.
https://help.nowtv.com/article/codes-of-practice

Make sure to lower your assumptions drastically for any type of reply on here from staff.
https://community.nowtv.com/t5/help/faqpage/title/what-is-community-for

[RoyB]

@Anonymously 

If you gave your bank instructions to cancel, then they must do that or they, not you, become responsible for meeting any further payments.

I suggest you discuss this with your bank ASAP to find out why your instructions were not followed.