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Anonymous User
Not applicable

‎09-07-2020 17:33

Sky Sports Pass

Account details correct but not accepted by Sky for a Sports Day Pass - missing the match. What am I paying for? 

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2 REPLIES 2
gavs82008
Legend 5
Legend 5

‎10-07-2020 8:54

@Anonymous User 

It might depend on the payment method you are using and could not be valid for Now TV.

https://help.nowtv.com/article/what-payment-methods-can-i-use

 

Another solution is to get in touch via Live chat and they might be able to sort it out for you. 

https://help.nowtv.com/article/how-to-submit-a-complaint

 

There is also the option to fill out a online form too. 

https://help.nowtv.com/complaints/tv 

FYI that I do not work for NOW, just a NOW customer trying to help
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Anonymous User
Not applicable

‎10-07-2020 9:36

In response to gavs82008's comment

I also had an issue with a Sky Sports day pass last night 

I paid for the pass, in my account  it said the pass was ready to use, but when i was trying to play the match i kept getting a message saying i needed to purchase a pass in order to view and we also missed the match and we were not at all happy.

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