cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Advocate

Refund on monthly payments

So a month ago I tried finding a live chat or something more useful in order to get a refund but I’ve had to resort to community. A day after getting charged after my free trial ran out, I forgot to cancel it so I went to get a refund, but again I couldn’t find live chat. I forgot about this subscription after struggling and have just been charged again, even though I haven’t used now tv for a month now. Can I please get a refund on at least one of the 2 payments. Thanks

0 Thanks
Reply
1 Solution

Accepted Solutions
Highlighted
Legend 5
Legend 5

Re: Refund on monthly payments

@jpalmac 

Is this "refund" relating to TV passes or broadband?

 

For TV passes you can fill this form out.

https://account.nowtv.com/payments/query/incorrect-charge

 

For broadband only queries you can call the free from number on the link below. 

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

View solution in original post

0 Thanks
Reply
1 Reply
Highlighted
Legend 5
Legend 5

Re: Refund on monthly payments

@jpalmac 

Is this "refund" relating to TV passes or broadband?

 

For TV passes you can fill this form out.

https://account.nowtv.com/payments/query/incorrect-charge

 

For broadband only queries you can call the free from number on the link below. 

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

View solution in original post

0 Thanks
Reply