I contacted NOWTV several times and made it known I was leaving my home and wanted to end my subscription. They told me everything was fine and billing would stop. They lied.
They proceeded to withdraw 19 consecutive months of subscription from my account despite the numerous attempts I made to let them know throughout this period, to say I have cancelled. Each and everytime they said it would be fine and I would be refunded.
they now refuse to refund me the £189.81 they have stolen from my accounts. This is theft and there is no doubt about it. There is very little more I could have done. I am not computer savvy and didn’t know how to use their online system but I let them know a dozen times that I was leaving with ample notice.
if you think I am the only person with this issue, then check their trustpilot reviews. They barely get more than 1 star and are labelled as “terrible”. Avoid this company they are thieves and scam customers that are leaving. Some of you will have this issue when leaving.
I see you managed it in the end. Platform not as stupid as you thought?
189.81/19 = 9.99
So clearly a Cinema or Entertainment TV Subscription.
(Composed two days ago, but stuck in Drafts 😢)
precisely. i was charhed for 19 months until they finally processed the cancellation. I had tried to contact them 3 months following my first attempt to cancel and then again at 10 months, then finally at 19 months they seemed to get the message, or were happy with how much money they were able to steal from accounts.... who knows.