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Jdaol2003
Observer

Random payments coming out of my acc, have no Now Tv Service

Hi,

 

have had random Payment’s come out of my acc for 11.99/8.99 and 7.99. 

I have checked my acc which I haven’t used for almost a year and I have no passes so not sure where these are coming from, tried live chat but the robot doesn’t give me any options to go through, I’m stuck.

 

i want a refund 

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RoyB Legend 5
Legend 5

Re: Random payments coming out of my acc, have no Now Tv Service

@Jdaol2003 

 

Ignore the Nowbot.

 

To contact Live Chat, the only way to sort this out:-

 

 

Get in Touch (all the options, and the best place to start):-

 

https://help.nowtv.com/gb/get-in-touch/

 

On a screen with big buttons all around, you may find the link you need is under a tiny green arrow, so be vigilant.

 

 Live Chat and Send Us a Message:-

 

https://help.nowtv.com/contact-us/managing-my-devices

 

On Live Chat, when you can get onto it, keep your answers short, sweet and prompt, or it will time out on you.

If the person you are talking to doesn’t seem able to understand your issue, ask to be escalated to the next level of help.

 

<If you can’t access Live Chat and nothing happens, try a different browser from your usual one (Internet Explorer, Edge, Chrome, Firefox, Safari) on which you haven’t disabled pop ups, third party cookies or indeed any cookies, haven’t set an Ad Blocker, and haven’t set Noscript on, or JavaScript off, as any or all of these things may prevent the Live Chat window appearing>


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