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kayleighd
Advocate

Need serious help!

For months ive had payments of £30 a month coming off from now tv and none of their advisers will help me its just an endless loop of them fleeting money! please can anyone help

1 REPLY 1
gavs82008
Legend 5
Legend 5

@kayleighd 

Payments for what? As you haven’t specified, so I can only assume you’re talking about TV memberships. 

Staff wont and don’t reply on here. See this link for the forum purpose.
https://community.nowtv.com/t5/help/faqpage/title/what-is-community-for

Is anything showing up on your account?
https://www.nowtv.com/gb/account/payments

If not then it’s possible another account with the same payment info is set up.
https://help.nowtv.com/article/find-an-account

To speak with staff you need live chat. Make sure to be signed in and use the ‘How to get in touch’ drop down.
https://help.nowtv.com/get-in-touch/tv/cancel-or-renew-membershi

FYI that I do not work for NOW, just a NOW customer trying to help