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DianeR
Advocate

Querying a payment

Nowtv have taken an extra payment of £47.50 from my bank today (15/06/23).

There is no record of this in my payments, is it possible to actually contact anyone to query this?

1 ACCEPTED SOLUTION
gavs82008
Legend 5
Legend 5

@DianeR 

Are you a broadband customer I assume?

FYI that I do not work for NOW, just a NOW customer trying to help

View solution in original post

2 REPLIES 2
gavs82008
Legend 5
Legend 5

@DianeR 

Are you a broadband customer I assume?

FYI that I do not work for NOW, just a NOW customer trying to help
gavs82008
Legend 5
Legend 5

@DianeR 

Not sure why you marked my post as a solution as I certainly didn't help resolve your issue 😜

If it is indeed for broadband, you must call the team. See link for number.

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

FYI that I do not work for NOW, just a NOW customer trying to help