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zykta
Newbie

Payments

Hello 

Im looking for help please and would like to speak to a adviser but all i seem to get is the annoying chat bots and then was told to come here 

i signed up for now tv and then different mounts have been takeeeeen from my account im rather confused as to what these paysments are 

is there a helpline number or live chat that i can speak to 

 

Thanks 

Zykta

2 REPLIES 2
gavs82008
Legend 5
Legend 5

@zykta 

Sounds like you have taken up one of the offers from this section of the site. 
https://www.nowtv.com/offers

Staff never come on here for account related issues. See this link for the forum purpose.
https://community.nowtv.com/t5/help/faqpage/title/what-is-community-for

To speak with someone you need live chat. Make sure to be signed in and use the ‘How to get in touch’ drop down.
https://help.nowtv.com/get-in-touch/tv/membership-options-prices

FYI that I do not work for NOW, just a NOW customer trying to help
RoyB
Legend

@zykta 

Is it this that has happened to you!

https://community.nowtv.com/t5/Account-Billing/Just-started-being-charged-9-99-do-you-do-this-to-eve...

Set a Payment PIN on your account so that no-one but you can buy memberships on it.
Check your bank accounts monthly for any other unexpected payments to Now.
That way you can at least nip them in the bud, while you and Now figure out whose fault they are.