Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Anonymous User
Not applicable

‎05-10-2020 10:36

Overcharged

Hello, 

 

My bill has just been increased from 22 to 32 gbp this month with absolutely no warning, how do I get in n contact with someone to call and resolve this issue, I would like to to be reduced down to the standard plan otherwise I will have to switch to a more transparent provider.

 

Thank you for your time. 

0
1 REPLY 1
schnapps
Legend 5
Legend 5

‎05-10-2020 10:40 - edited ‎05-10-2020 10:41

Hi @Anonymous User 

 

Sounds to me that you have just come out of the NowTV Broadband 12 months contract.

 

You should have received an email about 4 weeks before the contract was up with options and prices.

 

Double check your email inbox, spam / junk or deleted folders.

 

Also, go into My Account > Manage Account > My Broadband & Calls > Messages whilst logged in on here where it should show the email in question together with a telephone number to phone.

0