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NowTV Data Protection Officer contact details

Can anyone please point me to the contact details of the NowTV Data Protection Officer?

 

I have an ongoing issue regarding unauthorised billing by NowTV and have now lodged two complaints and a Subject Access Request and NowTV have completely failed to address the issue or provide the personal data requested so before I take the complaint to the ICO I want to give them one last chance to address the SAR GDPR failing by contacting their Data Protection Officer as I cannot believe that they would be happy with this situation and can only assume that they have not been made aware by the Customer 'Service' team.

 

I have searched the site but it appears that NowTV make finding the DPO details as difficult as they make contacting them if there is an issue - almost as if it is planned to make it as diificult as possible!

 

(Original thread here https://community.nowtv.com/t5/Account-Billing/Billing-problems-unauthorised-debits/m-p/508448#M1011...)

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Re: NowTV Data Protection Officer contact details

Hi @RGN01 

 

Is this the information you seek?

 

Keeping your data up to date and your rights

You can contact us via Manage Account for Sky, My Account for NOW TV on 03442 414 141 (in the UK) or 0818 719 819 (in ROI) or by emailing [email removed] for Sky Box Office to update, amend, correct your information. You also have the following rights:

 

  • to request access to, or erasure of, the personal data we hold about you
  • to request us to restrict the processing of the personal data we hold about you
  • to object to us processing personal data relating to you
  • where you have given us consent to process your personal data, you have the right to withdraw that consent at any time
  • you have the right to obtain certain personal data from us in a format that can be transferred electronically to a third party (also called “data portability”).

 

Please note that some of these rights are not absolute. In some cases, for example, we may refuse a request to exercise particular rights if complying with it meant that we are no longer able to meet our contractual obligation to provide you with particular products and services, or if we had a legal obligation or right not to comply with the request. However, we will keep you informed as to the actions that we can take when you make your request.

 

Contacting Sky

If you have any queries or comments about this privacy and cookies notice, please write to Customer Relations, Sky Subscriber Services Ltd, PO Box 43, Livingston, West Lothian, EH54 7DD, UK or to Customer Relations, Sky Subscriber Services Limited, One Burlington Plaza, Burlington Plaza, Dublin 4, ROI or contact Sky’s Data Protection Officer via dp.department at sky.uk.

 

(I’ve used ‘ at ’ instead of an ‘@‘ in that email address to stop the Community software eating the email address, but you should be able to reassemble it).


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Re: NowTV Data Protection Officer contact details

Hi @RGN01 

 

Is this the information you seek?

 

Keeping your data up to date and your rights

You can contact us via Manage Account for Sky, My Account for NOW TV on 03442 414 141 (in the UK) or 0818 719 819 (in ROI) or by emailing [email removed] for Sky Box Office to update, amend, correct your information. You also have the following rights:

 

  • to request access to, or erasure of, the personal data we hold about you
  • to request us to restrict the processing of the personal data we hold about you
  • to object to us processing personal data relating to you
  • where you have given us consent to process your personal data, you have the right to withdraw that consent at any time
  • you have the right to obtain certain personal data from us in a format that can be transferred electronically to a third party (also called “data portability”).

 

Please note that some of these rights are not absolute. In some cases, for example, we may refuse a request to exercise particular rights if complying with it meant that we are no longer able to meet our contractual obligation to provide you with particular products and services, or if we had a legal obligation or right not to comply with the request. However, we will keep you informed as to the actions that we can take when you make your request.

 

Contacting Sky

If you have any queries or comments about this privacy and cookies notice, please write to Customer Relations, Sky Subscriber Services Ltd, PO Box 43, Livingston, West Lothian, EH54 7DD, UK or to Customer Relations, Sky Subscriber Services Limited, One Burlington Plaza, Burlington Plaza, Dublin 4, ROI or contact Sky’s Data Protection Officer via dp.department at sky.uk.

 

(I’ve used ‘ at ’ instead of an ‘@‘ in that email address to stop the Community software eating the email address, but you should be able to reassemble it).


If my posting answered your question, please click ‘Accept Answer’
(As long as you started the thread, and haven’t already accepted an answer)
If you liked my posting, please click ‘Thanks’ (the thumbs-up icon)
If you disagree with my posting, say so below, and I will see if I need to mend my ways 🙂

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Re: NowTV Data Protection Officer contact details

Thank you, @RoyB 

 

They don't half hide it well! Even a search for "Data Protection Officer" from their site did not find this page!

 

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Re: NowTV Data Protection Officer contact details

@RGN01 

 

Yes. it’s in one of the six articles that are actually listed at the bottom of every page you look at.

But which one?

Fortunately, I did know which one deals with GDPR requirements.

But even then, it wasn’t until I searched it for ‘Protection’ with ‘Find on this page’ on your behalf that I found it actually had a DPO contact email address.

 

And I note that the Search in Help harks back to the bad old days of pre-Google searches, when the authors thought that a longer search term should give more answers than a shorter one, parsing the search string as ‘Data or Protection or Officer’, getting 16 hits, while Protection on its own gets 5 hits, and the properly parsed ‘Data and Protection and Officer‘ should get even less.

 

I can’t believe search algorithm authors are still making this elementary mistake from a bygone age in the internet world of today.


If my posting answered your question, please click ‘Accept Answer’
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If you liked my posting, please click ‘Thanks’ (the thumbs-up icon)
If you disagree with my posting, say so below, and I will see if I need to mend my ways 🙂
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Re: NowTV Data Protection Officer contact details

Thanks, @RoyB

 

It's almost as if they hope no-one will find it. Funny that.......

 

From that page:

"Types of information we process and where it comes from

  • Information you've provided to us, including through our websites or when you access our services through applications on websites operated by other organisations.
  • Information about our content, products and services you've ordered or enquired about, including call recordings as further described below.
  • Information which we acquire from other organisations, such as address verification services (e.g. Royal Mail in the UK), data brokers (e.g. Experian), property and lifestyle companies and credit reference agencies; including personal data that is publicly available. We acquire data from several organisations including Dunnhumby, CACI, 20ci, Mastercard, Emma’s Diary, and Game that we use to enhance the household profiles we use within AdSmart (as described further below).
  • Information, uploads, user generated content, and comments you make about or generate in accessing the shows, channels, programmes, advertisements, products and services you use, for example how you or your household access, view, share, contribute to, communicate with, record or fast forward them.
  • Information we collect, via cookies and related technology, from the devices or viewing cards you use to receive Sky content, products and services, about your and your household’s use of Sky, and/or third party content, products and services. This includes information about your device, machine or browser which can be collected when cookies are turned off. For more information on cookies and how to manage them, please see the section on cookies.
  • IP address, MAC address, unique identification number, online identifier, browser information, location data port information, logical network address, and other similar identifying information required for your devices to communicate with websites and applications on the internet
  • Technical information from the devices you use to receive Sky content, products and services, for example, the collection of diagnostic and traffic or location information. Note that devices and applications have their own privacy settings and notices under which they collect your information, so please check and manage your device and application settings.
  • Information relating to your customer service interactions with us. This includes your image from CCTV footage recorded when you visit a Sky Retail Store or other Sky locations."

Compare that and the other text on that page to what they provided me in my original Subject Access Request and I think they have just dug the hole even deeper!

 

 

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Re: NowTV Data Protection Officer contact details

Their approach to the web and social media did make me smile.

 

As I've been posting a fair bit here I now have the badges 'Advocate' and 'Small Talk' apparently!

 

Yup, they are encouraging me to post more. Maybe those algorithms need tweaking to include consideration of the topic and nature of posts!

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Re: NowTV Data Protection Officer contact details

@RGN01 

 

Click/tap your avatar top right, and choose My Profile, View Badges.

 

You will see that you have the Small Talk badge for making 10 postings.  I expect that you will also have the First Reply, First Topic, and First Thanks badges as well.

(I’ve just made sure you have that last one).

All these badges are based on number of postings, etc., and it’s easy to see how you get them. I do not think the contents of the postings comes into it 😛

 

And your kind Acceptance of my Answer, above, moves me one nearer my next ‘Accepted Answers’ badge.

 

But Advocate is a ranking, not a badge. These rankings, however, are based on a secret algorithm. There used to be 53 rungs on the ladder, and Advocate was the nineteenth rung. About six months of quite frequent activity got me to the 30th rung, and I could tell the ladder was getting steeper....

 

However, then there was a revamp, many of the rungs were removed, I was whisked to the very top in a trice, and what used to be quite exalted positions now seem to be being given out like sweets.

 

So enjoy....


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Re: NowTV Data Protection Officer contact details

Try to get in touch with

 

Hayley Stallard

https://www.linkedin.com/in/hayley-stallard-1447288/

 

 

Matthew Hibbert

Group Head of Data Protection and Anti-Bribery and Corruption

https://www.linkedin.com/in/matthew-hibbert-72386161/ 

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