26-10-2019 10:04
Can anyone please point me to the contact details of the NowTV Data Protection Officer?
I have an ongoing issue regarding unauthorised billing by NowTV and have now lodged two complaints and a Subject Access Request and NowTV have completely failed to address the issue or provide the personal data requested so before I take the complaint to the ICO I want to give them one last chance to address the SAR GDPR failing by contacting their Data Protection Officer as I cannot believe that they would be happy with this situation and can only assume that they have not been made aware by the Customer 'Service' team.
I have searched the site but it appears that NowTV make finding the DPO details as difficult as they make contacting them if there is an issue - almost as if it is planned to make it as diificult as possible!
(Original thread here https://community.nowtv.com/t5/Account-Billing/Billing-problems-unauthorised-debits/m-p/508448#M1011...)
Solved! Go to Solution.
26-10-2019 11:39 - edited 26-10-2019 11:50
Hi @Anonymous User
Is this the information you seek?
Keeping your data up to date and your rights
You can contact us via Manage Account for Sky, My Account for NOW TV on 03442 414 141 (in the UK) or 0818 719 819 (in ROI) or by emailing [email removed] for Sky Box Office to update, amend, correct your information. You also have the following rights:
Please note that some of these rights are not absolute. In some cases, for example, we may refuse a request to exercise particular rights if complying with it meant that we are no longer able to meet our contractual obligation to provide you with particular products and services, or if we had a legal obligation or right not to comply with the request. However, we will keep you informed as to the actions that we can take when you make your request.
Contacting Sky
If you have any queries or comments about this privacy and cookies notice, please write to Customer Relations, Sky Subscriber Services Ltd, PO Box 43, Livingston, West Lothian, EH54 7DD, UK or to Customer Relations, Sky Subscriber Services Limited, One Burlington Plaza, Burlington Plaza, Dublin 4, ROI or contact Sky’s Data Protection Officer via dp.department at sky.uk.
(I’ve used ‘ at ’ instead of an ‘@‘ in that email address to stop the Community software eating the email address, but you should be able to reassemble it).
26-10-2019 11:39 - edited 26-10-2019 11:50
Hi @Anonymous User
Is this the information you seek?
Keeping your data up to date and your rights
You can contact us via Manage Account for Sky, My Account for NOW TV on 03442 414 141 (in the UK) or 0818 719 819 (in ROI) or by emailing [email removed] for Sky Box Office to update, amend, correct your information. You also have the following rights:
Please note that some of these rights are not absolute. In some cases, for example, we may refuse a request to exercise particular rights if complying with it meant that we are no longer able to meet our contractual obligation to provide you with particular products and services, or if we had a legal obligation or right not to comply with the request. However, we will keep you informed as to the actions that we can take when you make your request.
Contacting Sky
If you have any queries or comments about this privacy and cookies notice, please write to Customer Relations, Sky Subscriber Services Ltd, PO Box 43, Livingston, West Lothian, EH54 7DD, UK or to Customer Relations, Sky Subscriber Services Limited, One Burlington Plaza, Burlington Plaza, Dublin 4, ROI or contact Sky’s Data Protection Officer via dp.department at sky.uk.
(I’ve used ‘ at ’ instead of an ‘@‘ in that email address to stop the Community software eating the email address, but you should be able to reassemble it).
26-10-2019 18:13
Thank you, @RoyB
They don't half hide it well! Even a search for "Data Protection Officer" from their site did not find this page!
26-10-2019 23:29
@Anonymous User
Yes. it’s in one of the six articles that are actually listed at the bottom of every page you look at.
But which one?
Fortunately, I did know which one deals with GDPR requirements.
But even then, it wasn’t until I searched it for ‘Protection’ with ‘Find on this page’ on your behalf that I found it actually had a DPO contact email address.
And I note that the Search in Help harks back to the bad old days of pre-Google searches, when the authors thought that a longer search term should give more answers than a shorter one, parsing the search string as ‘Data or Protection or Officer’, getting 16 hits, while Protection on its own gets 5 hits, and the properly parsed ‘Data and Protection and Officer‘ should get even less.
I can’t believe search algorithm authors are still making this elementary mistake from a bygone age in the internet world of today.
27-10-2019 6:22
Thanks, @RoyB
It's almost as if they hope no-one will find it. Funny that.......
From that page:
"Types of information we process and where it comes from
Compare that and the other text on that page to what they provided me in my original Subject Access Request and I think they have just dug the hole even deeper!
27-10-2019 6:31
Their approach to the web and social media did make me smile.
As I've been posting a fair bit here I now have the badges 'Advocate' and 'Small Talk' apparently!
Yup, they are encouraging me to post more. Maybe those algorithms need tweaking to include consideration of the topic and nature of posts!
27-10-2019 12:12 - edited 27-10-2019 12:19
@Anonymous User
Click/tap your avatar top right, and choose My Profile, View Badges.
You will see that you have the Small Talk badge for making 10 postings. I expect that you will also have the First Reply, First Topic, and First Thanks badges as well.
(I’ve just made sure you have that last one).
All these badges are based on number of postings, etc., and it’s easy to see how you get them. I do not think the contents of the postings comes into it 😛
And your kind Acceptance of my Answer, above, moves me one nearer my next ‘Accepted Answers’ badge.
But Advocate is a ranking, not a badge. These rankings, however, are based on a secret algorithm. There used to be 53 rungs on the ladder, and Advocate was the nineteenth rung. About six months of quite frequent activity got me to the 30th rung, and I could tell the ladder was getting steeper....
However, then there was a revamp, many of the rungs were removed, I was whisked to the very top in a trice, and what used to be quite exalted positions now seem to be being given out like sweets.
So enjoy....
27-02-2020 15:53
Try to get in touch with
Hayley Stallard
https://www.linkedin.com/in/hayley-stallard-1447288/
Matthew Hibbert
Group Head of Data Protection and Anti-Bribery and Corruption