19-01-2024 11:08
Hi I have been a customer for some time, but I have never had a sports membership of any type.
But for some unknown reason i have been charged £11.99 for a sports membership that I have not and will not use? I did get a confirmation email on 16/01/24 thanking me for my order but I have never placed an order for this service. And according to my account online i do NOT have this service anyway?
Please can you refund my £11.99 which was taken from my account on the 17/01/24. And please make sure it is not repeated next month. I cannot cancel the service online as it states that I do not have this service. Although I have tried several times.
Please sort this ASAP Thank You
19-01-2024 11:12
You don't and won't speak to staff about account issues. See this link to explain the purpose of the forum.
https://community.nowtv.com/t5/help/faqpage/title/what-is-community-for
What it sounds like is someone has got a hold of your account somehow and taken the membership out. So there are several things you need to do straight away.