NOW Broadband incorrect bill

[Lorena]

I changed my plan on 10th July to £16.50, and received an email confirming that was the value of the plan for the next 12 months, however I checked my payments on my account today and I've been charged different amounts, £20.94 in August, £22 in September and October.

Please can you check why this is happening and how can I get a refund if necessary?

[gavs82008]

@Lorena 

You don't ever speak to staff on here relating to broadband. Have a nosy at this link for the price increase.

https://help.nowtv.com/article/changes-to-your-broadband-membership

[RoyB]

@Lorena 

I want to take your haggling class, because I never saw Now Broadband that cheap 😛

But those changes are strange sorts of increases. Have you got the telephone service, and are making calls?

Otherwise, best ask Now Broadband for an explanation. Call 150 from a Now landline, or take your pick of:-

0330 041 2518, 0330 041 2462, 0330 332 3050, 0800 759 1213, 0330 041 2473