16-02-2022 15:21
My bill
Is not due until Friday the 18th yet I just went to change channel and it's saying oops it looks like you don't have a membership but the money is not due until the 18th of Feb not sure what to do
Solved! Go to Solution.
16-02-2022 15:25
What membership(s) do you have?
What channel were you trying to watch?
16-02-2022 21:50
Yes on the 18th or 19th of every month
17-02-2022 6:51
Your still not answering the question.
The month and mobile memberships are both paid monthly and both completely separate memberships.
The month will give you full access to all channels.
The mobile membership will only give you 5 channels.
Which membership do you have?
17-02-2022 6:56
Tell me ALL active memberships you have from your membership page within the account section.
https://www.nowtv.com/gb/account/membership
17-02-2022 9:30 - edited 17-02-2022 9:36
Hi @Ray26
Firstly i am assuming you have a full blown Sports Membership and not the Moblie Sports Membership where you are restricted to only five Sky Sports channels rather than the eleven.
I am assuming you have gone into the My Account section of the NOW App on your playback devices and double checked you haven't been logged out ?
Also if currently logged in with the correct account details, maybe sign out, update the NOW App (if applicable on your device / devices) and sign back in again.
I am also assuming you have gone to your online NOW account and double checked that your bank card details on the account hasn't expired and needs updating.
17-02-2022 12:15
Yes not the mobile membership
It's the one via Amazon fire stick it was 25 pound for 3 month's and was due tomorrow
17-02-2022 12:21
I have the Amazon fire stick for my sport
Then I have cinema and others on my mobile phone they are a different price like my sport's is 25.00 for 3 month's then. Then you have the cinema that 5.00 then boost for 4.99
17-02-2022 12:24
Do you have separate NOW accounts for the Fire Stick and the phone?
17-02-2022 12:30
Yes I have two separate accounts
17-02-2022 12:31
In which case you will need to log out of one and into another if you want to watch content from different memberships.
17-02-2022 13:19
Oh so this one is for my cinema and comedy but then I'll lose everything