Month subscription won’t work

[Anonymous User]

Just started a new month subscription on my Apple TV to watch Everton West Ham. Paid and showing in Apple ID subscriptions. 

When I go to play the match (or anything apart from the news) I’m told I need to purchase a membership. I go to that screen and it says I already have a subscription, but still doesn’t work. Same on iPhone, iPad and MacBook. 

it’s almost half time now. Grrr!

[gavs82008]

@Anonymous User 

To ask the daft question. What month membership did you take out?

Are you definitely logged in to the devices with the same account?

[RoyB]

@Anonymous User 

Once you have worked through @gavs82008‘s suggestions, if that does not fix it:-

There’s a known glitch where this happens, and the bizarre workaround is to start the subscription working on a phone, after which it is OK on a TV.

It’s past high time that Now knocked this one on the head 😢

However, I see that you mention iPhone; when this didn’t work, did it do exactly the same as you describe, or did you get a ‘too many devices’ message?

You next step, if none of this fixes it, is to talk to Now support on Live Chat, which you can access via this link:-

https://help.nowtv.com/article/how-to-contact-now

Avoid ‘Get Help Quickly’ on this screen. This leads to the Nowbot, an AI bot that would assist you in navigating the Help very nicely; but you have already gone beyond that.