cancel
Showing results for 
Search instead for 
Did you mean: 
Anonymous User
Not applicable

How do I get a refund for the 7 day trial?

My 7 day free trial ended today and I have been charged for it. It is not what I wanted from the service and would like to cancel and get a refund but there doesn't seem to be an option for this or to talk to someone on the live chat.

1 REPLY 1
gavs82008
Legend 5
Legend 5

@Anonymous User 

The trial will automatically continue to an active pass and take payment unless cancelled. 

 

The below link will show you the cancellation process. However I wouldn't hold much hope for getting a refund. 

https://help.nowtv.com/article/how-do-i-cancel-now-tv

 

There is a form you can fill out for "incorrect charge" but again don't hold your breath.

https://account.nowtv.com/payments/query/incorrect-charge

 

That being said, the below link will point you in the direction for Live chat. 

https://help.nowtv.com/article/how-to-submit-a-complaint

FYI that I do not work for NOW, just a NOW customer trying to help