20-11-2012 21:35
Hi,
How can I remove all my details from the NowTV website. It states that my account will be reactivated I watch another movie. I don't want this option. I want all my details (credit card, address, email etc) deleted after the trial has ended.
Thanks
04-10-2015 19:18
Hi paddles
I'm afraid we wouldn't be able to do this as it is part of the data retention policy that is mentioned in the T's & C's.
However, I can 100% assure you that once the auto renew is switched off you will not be charged a penny for the service.
Regards
Shannon
NOW TV Team
Thats a bunch of lies, i've just been billed for 2 months of now TV even though i turned renewal off 2 years ago.
05-10-2015 17:10
Hi @Anonymous User,
It appears that you had this matter resolved already.
Please do be aware and rest assured that we do not surreptitiously reactivate subscriptions for customers.
Thanks,
Rich
The NOW TV Team
05-10-2015 17:41
15-10-2015 24:05
NowTV are incompetent and useless. I fully expect to see them mentioned regarding breaches of the data protection act.
Like you, I want my card details removed because they *WILL* bill you, even with auto renew off.
16-10-2015 16:52
Hi @Anonymous User
Is your issue sorted or do you need further help?
Let us know and we'll get this sorted for you.
Birgit
NOW TV Team
19-10-2015 21:40 - edited 19-10-2015 21:40
Please, Please, Please remove my card details from my account.
20-10-2015 16:02
Hi @Anonymous User
Thank you for your post
I have emailed you directly regarding this
Regards
Sue
NOW TV team
05-10-2016 9:52
Hi Shannon,
That is not true.
I cancelled my passes and still my card was authorised for £0.10 weeks later.
10-10-2016 15:53
Hi @Anonymous User
Thanks for getting in touch with us.
Has this 10p charge been refunded now or is it still pending?
Thanks
Rob
NOW TV Team
04-11-2017 13:40
That is ridiculous every user should have the right to remove their account and details. One more reason to never come back to Now TV.
Lesson learned!