20-11-2012 21:35
Hi,
How can I remove all my details from the NowTV website. It states that my account will be reactivated I watch another movie. I don't want this option. I want all my details (credit card, address, email etc) deleted after the trial has ended.
Thanks
27-08-2015 10:40
I would like to cancel my Now TV please and can't find anywhere on website to cancel passes?
Please help
27-08-2015 10:45
@Anonymous User you just need to visit My Account and click on Cancel Pass for any passes you no longer require.
16-10-2015 11:07
I want to delete my account, as I am not using it anymore. Please help! thank you
16-10-2015 11:13
@Anonymous User Welcome to forum
You can cancel vouchers using My Account and you won't be charged again
If you cancel card details you won't be able to use demand services, like iPlayer, and more.
16-10-2015 12:09
I can't find anywhere on here to delete my account. I am going on to My Account and there are no options in there to cancel. Money is being taken out of my bank. This is extremely frustrating! Please help
18-10-2015 13:47
Hi @Anonymous User,
Thanks for getting in touch with us here on our community.
I have sent you an email in regards to your account related query.
Thanks,
Karl
NOW TV Team
20-10-2015 21:49
Not having much luck cancelling my account please can u please sort it as done whot it said on the screen but it does not come up to cancel my movies and entertament passes
20-10-2015 22:21
@Anonymous User if clicking My Account takes you to the homepage, you've logged in with the wrong username. It's possible to have multiple Sky iDs and only the one attached to NOW TV will work. If you've had Sky Broadband or TV in the past your browser may have auto completed your old username. Try other usernames you might use or the forgotten username link on the login screen.
Also you could look through your emails for communications you've had with NOW TV and see if any of these include the correct one, or load the app which you've been watching on and check the settings to see which username is on that.
Once you've got the right one, clicking My Account will show the passes and you can cancel them with a few clicks.
21-10-2015 18:57
Hi @Anonymous User
Thank you for getting in touch, very sorry to hear you've had issues trying to cancel. I will look into this for you and send you an e-mail.
Cheers
Ranj
NOW TV Team
11-11-2015 1:57