Hi @Anonymous User
When you cancelled the free trials, did you cancel before the seven days was up and did you follow the step by step on screen information (approx four steps) until the green thumbs up cancelled message appeared on screen.
Did you also receive two separate emails from NowTV confirming that you successfully cancelled both your cinema and entertainment free trials ?
Anyway with regards to account related matters and refunds you need to contact NowTV live chat.
To reach live chat, open the link page below, select the most appropriate category, then pick a topic, then move down towards the bottom half of the page and click the green arrow directly underneath How to Get in Touch to reveal the live chat button.
https://help.nowtv.com/get-in-touch/
