Charged for BOOST can't speak to a person?!

[LJF]

I've been charged for Boost without realising that I even signed up for it. Charge came through 2 days ago, just seen it today. 

Does NOWTV not have any people on their customer service?! I want a refund but just getting a useless bot because the money left my account more than 24hrs ago...

This is not ok- there was no option I saw to remove Boost from my monthly sub and then zero email reminder saying that I was going to be charged after what I assume was a free trial. 

How do I contact someone for a refund of this £6?!

[redchiz1 · Accepted solution]

Click on the green Chat online button near the top of page here and you should get straight through to an agent. You probably got the Boost as part of an offer without checking the details.

[LJF]

Thank you 

[gavs82008]

@LJF 

All offers do say it is a 7/30 day free trial then £x unless cancelled. There would not be any emails saying that you will be coming to the end of the free trial as the system assumes you will want to keep the membership.

The way it works is assuming you are on the ball and keeping an eye on your account. Thus cancelling anything you don’t want. 

To speak with someone you want live chat outlined by @redchiz1 

Before you start shouting saying you want a refund etc, have a read of what boost offers you.
https://help.nowtv.com/article/what-is-now-boost

[LJF]

Are you ok? 

[gavs82008]

@LJF 

Not sure what that post is meant to infer 🤔

[RoyB]

@LJF 

I’m guessing you have taken an offer for Entertainment or Cinema, and Now snuck in a ‘helpful’ trial of Boost on the offer you signed up to, via a preticked box. So you may not have noticed it.

Such a free trial, if not cancelled during the trial, turns into a paid subscription automatically at the end of the trial, without further notification.

To me, this preticked boxes practice is unethical, and I suspect it may even be borderline illegal, and certainly Now will refund you for the Boost payment if you challenge this practice.

As you have found though, another Now trap for the unwary is to divert you to the easy-to-find, but borderline useless, Nowbot, when you are trying to speak to a human who can fix things for you, something that is not so easy to find.

But @redchiz1 has given you the signpost to Live Chat, so have at it!

[LJF]

Thanks RoyB. I’ve managed to get it sorted thanks to redchiz1. It did prove to be a bit of a hassle - they initially said they’d only give me a voucher rather than a refund but got there in the end. I agree, it just seems like everything is a bit sneaky with nowtv. Most companies nowadays are pretty upfront about costs - I feel like I’ve been dealing with RyanAir 😂

[RoyB]

@LJF 

Now does seem to come laden with a load of extra baggage 😛

[redchiz1]

@RoyB 

Unlike Ryanair, NOW are good at sorting it out.  🙂