On Wednesday 31st August, I had an email stating NOW tv was extending my membership at the current rate £16.99 for another 4 months and I didn’t need to do anything.
Less than a week later, on 6th September, NOW tv took £33.99 out of my bank account.
Because, it’s a TV query (not Broadband) I cannot speak to anyone.
What is going on? Is this an example of 2 departments not speaking to each other? When do I get my money back?
