Billing Issues - Overcharged (need refund) and renegotiating Account Extension for another 12 months

[Anonymous User]

Hello

There is an small overcharge on my latest bill that I want refunded.

Also, my contract comes to an end quite soon and want to renegotiate a continuance of the service at my current price for the next 12 months (or I go elsewhere).

How am I supposed to pursue both these issues with no-one to call?

I think it is completely unacceptable that a large telecoms/entertainment company like NowTV have no Customer Serrvices advisors to talk to (even before COVID-19).

Your prices might be marginally lower which is fine if everything is going well but if a customer can't get problems resolved due to there being NO customer service, then that is a price not worth paying.

So, my question:

How do I arrange for a partial refund of my current bill and how do I renegotiate my contract?

Or does NowTV not care about customer retention and are happy for me to move to another provider?

I look forward to hearing from anyone that can help.

Regards

[Anonymous User]

Same issue also up by 15 quid 

I just checked and exact same offer is available to NEW customers at same price of £18 per month for broadband/line rental for 12 months.

apparently customers that’s bn here 12 month or more will see there bill be REDUCED but NowTV decided to put my broadband in a price bracket which tome is insane. I aint paying 15 more per month I wld rather go elsewhere also

hope to get this sorted ASAP 

stay safe everyone x

[Anonymous User]

I have gone elsewhere and still awaiting a refund!!

Loyalty does not pay!

Go elsewhere and get some cash back from a different company.

Plenty offering it! 

[Anonymous User]

My payment has been taken early and I want a refund. It was taken out on the 23rd for a movie and entertainment pass and a then they were taken out on 7 July. This was taken two weeks early. I was left with no money and I am a single parent so please could I have a refund?

[gavs82008]

@Anonymous User @Anonymous User @Anonymous User 

Is your issue with broadband or TV passes? If it is broadband, there is a freephone number you can call, not the easiest to find though.

If its TV passes, you have 2 options, Live chat, or filling a form (both of which can be used for broadband too). 

[Anonymous User]

Hi. Thanks for the response. 

My issue is with Broadband. 

Could you give me that telephone number if  at all possible please?

Many thanks for your help. 

Neil. 

[gavs82008]

@Anonymous User 

Sure bud. The freephone number will be found on the link below (along with Live chat and the form if you wanted to fill it out). 

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

[Anonymous User]

Hello I've been over charged from August last year an was chatting to someone today but they have blocked me,, I'm disappointed with the service I have received. So could you please let me know what is going to happen now please about been over charged for an entertainment pack I never requested. I have the sky cinema pass that is all..

[Anonymous User]

money was taken out for sky movies on 23th June and for entertainment pass and again on 7th June why was they taken Earl and can I have a refund please as I am a single parent