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Account & Billing


NOW Account Help and Information

  How do I create a NOW Account? If you're new to NOW you'll need to create an account in order to access all of our great content. Follow these simple steps to sign up.   How do I use My Account? We've changed the way My Account looks. See this link...

Karl-F by Community Manager
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GDPR News and Info - 25th May 2018

Hi All,   As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here:   If you have a ...

Karl-F by Community Manager
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Resolved! Account being confused for stranger's..

Hi, I wanted to contact NOW TV directly for a while but can never find the chat/call option! I've been getting legitimate emails from NowTV for a different user for nearly a year. I thought it was only an issue with the email because we have almost i...


All I want to do is get in touch with someone, I can only find a number for the broadband side of email no other number. I thought the live chat might be useful, but not only is it a bot...none of the options lead you to a means of contac...

Resolved! Sky movies pass

Hi All, I’ve been looking at the offers that NOW TV are giving to existing customers but am struggling to get the Sky Movies Pass up and running. Whenever I go to confirm my order it pops up with an error saying ‘ you’ll need to wait until you are ba...

Billing declined as insufficient funds

Due to a miscommunication, the money for our NowTV broadband was put into another account which meant the bill for our broadband was declined due to insufficient funds. What happens now? Is the payment doubled next month or does nowtv try again in 24...


When I moved house I couldn’t have brilliant broadband so I was swapped over. I was told the WiFi I had been swapped to would be £25 a month, I am paying £32 a month for a different WiFi which I didn’t ask for. I am paying for the most Expensive one ...

Resolved! Credit card removal

Basically I want to delete my credit card of my now tv can I please get told how to do that or a contact number for now tv pls


I wish to make a late payment why is it hard to do such a simple task why is everything so jumbled up and why is hard to contact broadband side of things  you lot !