Cancelling annual movie pass within cooling off period

[Anonymous User]

Hi, 

I made an impulse purchase for a 12 month movies pass earlier today but I would like to cancel it now (lockdown boredom made me do it). My confirmation email says I can get a full refund within 14 days so I’ve gone ahead and cancelled the pass now but it says I can still keep watching until next year so just wanted to know if I will automatically get my refund or if I’ll have to give customer service a call at some point? 

Thanks for your help in advance! 

[ukbobboy]

@Anonymous User 

So Madz

I'm not the only one suffering from cabin fever

Just to be safe rather than sorry, give 'em a call when they become available again.

UK Bob

PS. To beat the blues play some tunes.

[Anonymous User]

I did exactly the same thing 😵  I have cancelled my pass within my 14 day cooling off period.  I tried to call but they are only dealing with broadband customers.  Fingers crossed we both get our money back....🤞

[Anonymous User]

Has anyone had any joy getting a refund?  I haven't 🤔