Auto-Compensation Late Being Paid

[Banson]

Hello,

I received two emails from NOWTV regarding compensation I am owed for my internet installation being delayed for over a month. I have now cancelled my package given I was never able to connect to the internet and nothing was done about it.

I received the first email on 15.10.2023 saying I was owed £169.07 and it would be paid within 30 calendar days, which is by 14.11.2023.

I received the second email on 19.10.2023 saying I was owed £23.32 and it would be paid within 30 calendar days, which is by 18.11.2023.

By my calculation I am owed a total of £192.39 and the deadline for payment has passed in both cases.

I would be very grateful if a member of staff could review this and have the payments processed.

Many thanks,

Ben

[redchiz1]

Sadly no member of staff will review this here, you will need to contact them directly via the usual channels. 

[gavs82008]

@Banson 

To echo what @redchiz1 staff don't monitor the forum in the way you are hoping. So you need to call them directly to sort it out.