All I wanted to do was change a password and for some reason this stupid software / website of NOW tv fails to advance to step 4 of their process. To rub salt in the wounds, so their unhelpful message centre asks a load of questions as to whether I had resolved what I was attempting to do. I then stupidly told the system all that I was trying to do and asked for help……still waiting. From a new customers perspective this is Not a good intro to this service.
TV - I only want to change a damn password and their crap operating system fails to progress to the final stage - no flipping call centre and no real person on chat. Absolutely fizzing at how appalling this company is at customer contact- they’ve taken money and deliver naff all for it so far.
Yes, tried three different browsers on three separate devices. Two laptops and an IPad- still absolutely no joy. These guys need to take customers data security seriously and allow us to change passwords without hindrance or delay.
