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Account & Billing


NOW Account Help and Information

  How do I create a NOW Account? If you're new to NOW you'll need to create an account in order to access all of our great content. Follow these simple steps to sign up.   How do I use My Account? We've changed the way My Account looks. See this link...

Karl-F by Community Manager
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GDPR News and Info - 25th May 2018

Hi All,   As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here:   If you have a ...

Karl-F by Community Manager
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  • 2 thanks

Update Payment details

Hi Team,I've been trying to update my payment details for some times now and I constantly receive the same message which is: " "Hmm, some of those card details aren't valid.Please check and try again." My card details are valid , I've called my bank ...

Resolved! Issues with Voucher and BT TV

I am with BTTV and my account is managed on their system. I noted that I could add a voucher for Entertainment on the NOW TV website. I purchased insurance through Confused,com and opted for a 6 month entertainment pass voucher.The voucher came and I...


I have been charged twice for the same subscription in the same month. I only bought the sky pass for £33.99 

Automatic pass activation

I purchased the 3 month offer on sky sports now tv package a couple of weeks ago. Once i had paid it told me i needed to activate it by the 2nd July (tomorrow). I then logged off. I have just logged on for the first time since then and notice my pass...

Resolved! sky sports season ticket pass

i have had a i month extension till july 25th and then i am expected to pay i got the impression from emails from nowtv that the pass would carry on being extended till the season ended but when i tried to raise this on live chat they cut me off

Fraudulant Account

Somebody has created a fraudulent account/email address and has been billing my bank for months! There is no phone number to call on NOW TV!!! That's ridiculous so either they're in on it or somebody within the company is internally committing fraud!...