Without active engagement, forums just placate customers, with the hope that other customers might be able to address an organisations shortcomings. One contributor in this thread said they asked for this (obvious) feature 5 years ago, which shows h...
Keep in mind that very few people bother with forums, especially when the organisation doesn't bother responding (oh, so many). This is an absolutely obvious missing feature, so much so, it must be a concious decision by NowTV not to provide it. I ...