Provided the same info on the 1st Jan I was told it's a known issue and the team are looking into it. Told I should get a response in 24 to 48 hours. However not overly optimistic that I'll hear anything today.
Same issue here got a NowTV stick for Christmas and have hit this issue. Tried all the usual things suggested in other threads, force software update, reset stick, reboot rooter, try different TV fir set up. Any help to get past this would be gratefu...